Frequently Asked Questions
Everything you need to know about your RCB commute and style.
What is the standard shipping time for RCB E-Scooters and E-Bikes?
Orders are typically processed within 1-2 business days. Depending on your location, standard delivery takes between 5 to 7 business days. You will receive a tracking number via email once your order has shipped.
Do you offer a warranty on your electric vehicles?
Yes, all RCB E-Scooters and E-Bikes come with a comprehensive 12-month limited warranty covering manufacturing defects and electrical components to ensure your peace of mind.
What is your return policy if I am not satisfied?
We offer a 30-day return policy for unused products in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.
Are RCB products water-resistant for use in the rain?
Our E-Scooters and E-Bikes feature an IP54 water-resistance rating, meaning they are protected against light splashes and rain. However, we do not recommend riding through deep puddles or heavy downpours to protect the electrical systems.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Affirm to make your purchase more accessible.
How can I contact customer support for technical assistance?
Our dedicated technical support team is available via email at [email protected] or through our live chat on the website from Monday to Friday, 9:00 AM to 6:00 PM EST.